Return conditions

 Official Return & Exchange Policy

We want you to feel safe and satisfied with every Oflle experience. Due to the intimate nature of our products, we maintain strict hygiene standards while offering fair and transparent return options for defective or damaged items.

  1. Eligibility for return & exchange
    To be eligible for a return or exchange, the following conditions must be met:

  • The product is unused, unopened and in the original, sealed packaging

  • A return request is submitted within 30 days of delivery

  • The item is defective, malfunctioning, or damaged during shipping

  • For hygiene and safety reasons, used products can only be returned if a defect is proven

Note: Oflle reserves the right to refuse returns that do not meet our criteria.

  1. Return & Exchange Process
    Submit a request
    Contact us at support@booji-ele.com with the subject: “Return request – Order #[Your order number]”.

Provide required documents (see section 3)

Approval & Instructions
Once approved, you will receive a return address and instructions for shipping the product.

Product testing
Upon receipt, the product will be inspected to confirm eligibility.

Refund or exchange

  • Refunds will be made via the original payment method

  • Exchange items will be shipped once the returned item has been confirmed

  1. Required documents & evidence
    To ensure your return or exchange is processed smoothly, please provide the following:

  • Order number

  • Clear photos or videos showing the defect/damage

  • Proof of purchase (order confirmation via email or screenshot)

  • Short description of the problem

  1. Return & exchange periods

  • The return request must be submitted within 30 days of receiving your order

  • After approval, the return must be made within 7 days

  • Exchange items will be processed within 3-5 business days after receipt of the returned item

  1. Refund method & timeframe

  • Refunds will be paid exclusively to the original payment method

  • Please allow 5-10 business days for the funds to appear in your account after your refund is approved.

  • If your bank or payment provider needs more time, please contact them directly before contacting us again

Do you need help?
Our customer service team is available to assist you.
Email: support@booji-ele.com
We will respond within 24-48 hours on business days.